Q: What is your standard rental time frame?
A: Our standard time rental time is 1 day and if extra days are needed we can accommodate to the best of our availability and for a small price.  We can also accommodate our customers that need rentals the day before the event and need to be picked up the same day or after. 

Q: Do you require a deposit?
A: We do not require a deposit, we only hold an authorization charge per transaction of 30% on your credit card which is released back to your card once items are returned free of any damages.

Q:Does the price include setup and delivery?
A: As of now we are offering free delivery up to 50 miles from 75114. We can absolutely set up at your event for an additional fee depending on how large the event us. Just let us know and we can assist on pricing and go over in detail.

Q: What payments do you accept?
A: We accept all major credit cards, Zelle, Venmo, and Cash.

Q: Are we responsible for any damages?

A: The authorization hold will be fully released as long as all rental items are returned in good condition. Any damage beyond normal wear and tear may result in additional fees, assessed based on the extent of the damage and can exceed the initial 30% authorization hold.

Q: What is your cancellation policy?
A: Our cancellation policy ensures fairness while allowing flexibility for our customers. Here's how it works.

-To receive a full refund, you must cancel at least 7 days before your event.

-If you cancel within the 7 days leading up to your event, you'll receive a 50% refund.

-If canceling within 24 hours of your event, a refund can no longer be processed.

We truly appreciate your trust in Shah’s Event Rentals to be part of your special occasion. If you have any questions, concerns, or last-minute changes, feel free to reach out—we’re here to help make your event smooth, stylish, and memorable.✨